Synergi Partners with the International Customer Experience Institute (ICXI)
To Elevate Customer Experience and Employee Wellbeing Standards in the GCC and Europe
August 1st, 2024
Synergi is proud to announce a partnership with the International Customer Experience Institute (ICXI). This partnership positions Synergi as an authorized partner to implement and support the International Customer Experience Standard (ICXS 2019), the International Digital Customer Experience Standard (IDCXS 2022), and the International Employee Happiness and Wellbeing Standard (IEHWS 2023) across the GCC and Europe (namely Romania, Moldova & Poland).
This collaboration marks a significant step forward in Synergi’s mission to enhance customer experience practices and promote employee wellbeing, delivering exceptional value to businesses in these regions. The ICXS 2019, IDCXS 2022, and IEHWS 2023 standards provide comprehensive frameworks for organizations to assess, improve, and benchmark their customer experience and employee wellbeing initiatives, ensuring a consistent and high-quality experience for customers and a supportive environment for employees.
Through this partnership, Synergi will leverage its expertise and resources to help organizations in the GCC and Europe adopt these standards, driving customer satisfaction, loyalty, and employee happiness. We look forward to working closely with ICXI and our clients to create impactful and sustainable transformations.
For more information about this partnership and how Synergi can support your organization in implementing these standards, please contact us at [email protected].
About Synergi:
Synergi is a Boutique “Business Process Outsourcing” (BPO) and Customer Experience solutions, committed to helping organizations enhance their operational efficiency, customer satisfaction, and employee wellbeing. With a strong presence in the GCC and Europe, Synergi partners with industry leaders to deliver innovative and effective solutions.
About the International Customer Experience Institute (ICXI):
The International Customer Experience Institute (ICXI) is dedicated to advancing the field of customer experience management through research, education, and the development of global standards. The ICXS 2019, IDCXS 2022, and IEHWS 2023 standards are recognized worldwide as benchmarks for customer experience and employee wellbeing excellence.