Built, not just advised
Our Saudi engagements have been about standing things up: a new outsourcing service line, its pricing, its operating model and its route to market. We lead execution end to end rather than handing over a recommendation.
Saudi Arabia
BPO Services in Saudi Arabia
Finance, HR, procurement and technology functions designed, stood up and run for organizations in Saudi Arabia, by a team that has delivered consulting and outsourcing work in the Kingdom.
Saudi Arabia
What organizations in Saudi Arabia are building
Saudi organizations are growing faster than their support functions. New entities, new mandates and new service lines arrive before there is an HR function to hire for them, a finance team to report on them or a procurement process to buy for them.
That is a different problem from cost reduction, and it needs a different answer. Most of our Saudi work has been building something that did not exist yet: a service line, an operating model, a governance structure, a function.
It is also why the consulting and the outsourcing sit in the same company. A design nobody can staff is a document, and a team running an undesigned process is expensive.
Delivery runs from centres onshore and offshore, so the work can sit close to the business where it needs to and cost less where it does not.
Senior attention, boutique size
A boutique gets you partners on the work rather than partners at the kick-off. That is the trade we make against the global firms, deliberately.
What we run
The functions Saudi clients ask for first
Delivered as consulting, manpower augmentation or full outsourcing, and usually as more than one of the three.
Showing Human Resources.
Industries
Sectors we work in here
Semi-government & Public Sector
Mandated entities standing up support functions at speed, under governance that has to be defensible from day one.
Private Equity, Family Offices & Holdings
Portfolio and holding structures that need one reporting standard across companies that were never built to share one.
Real Estate & Construction
Project-driven organizations whose headcount and procurement volumes move with the pipeline rather than with the calendar.
Energy, Agriculture & Manufacturing
Operations where the back office has to keep pace with plants, sites and supply chains rather than with an office.
Showing Semi-government & Public Sector.
Why Synergi in the Kingdom
Regional delivery, international standards
Saudi organizations are not short of consultants. What is harder to find is a partner that will design the function, then actually run it, at a size that gets senior attention rather than a junior team and a template.
We have delivered in the Kingdom
Consulting and outsourcing engagements for Saudi organizations, including designing a new outsourcing service line end to end.
The design and the delivery come from one company
We design the function and we can run it, so the operating model is written by people who will have to live inside it.
Governance built in, not bolted on
Roles, responsibilities, KPIs, performance management and reporting are part of the operating model rather than a later phase.
Scales with the mandate
Consulting, manpower augmentation and full outsourcing are the same relationship at three sizes, and engagements move between them.
Showing reason 1: We have delivered in the Kingdom.
Case study
Designing and commercializing a new outsourcing service line
A leading Saudi workforce solutions and human capital services provider, serving public, semi-government and private sec
Synergi was engaged to design, structure and commercialize a new Functional Outsourcing service line: the offering itself, the pricing behind it, the operating model to deliver it, and the plan to take it to market. A four-month consulting engagement.
Scope of work
- Service line blueprint: service catalogue, value proposition, target industries and commercialization framework
- Commercial and pricing model: cost structure, revenue logic, contribution margins and financial projections
- Client segmentation framework across public, semi-government and private sectors
- Operating and governance model: roles and responsibilities, governance layers, KPIs and reporting
- Nearshoring strategy and enablement plan, with a phased rollout roadmap
- Go-to-market strategy: positioning, competitive differentiation, messaging and launch roadmap
Questions
Questions we are asked about outsourcing in Saudi Arabia
Has Synergi actually delivered in Saudi Arabia?
Yes. Engagements in the Kingdom include designing, structuring and commercializing a new functional outsourcing service line for a Saudi workforce solutions provider, and a shared services opportunity assessment and roadmap design for a family office.
Do you have people on the ground in Saudi Arabia?
Engagements are staffed to the work rather than to a fixed location, and delivery runs from centres onshore and offshore. If on-site presence is a requirement, say so early and we will scope it explicitly rather than assume it.
Can you run the function as well as design it?
Yes, and that is usually the better outcome. Shared services design and set-up decides what to build; Build-Operate-Transfer is one way of building it, running it and handing it back.
Which functions do Saudi clients ask for first?
Most often human resources and project management, followed by technology and accounting. New entities need people and delivery capacity before they need a month-end close.
How quickly can an engagement start?
The assessment sets the timetable and it is the first thing we do. A scoped consulting engagement of the kind described above ran to four months end to end.
What about the rest of the Gulf?
The same six functions are delivered across the region. See business process outsourcing in the GCC for the regional picture.
Make the work behind You
Make the work behind growth easier to run.
Synergi runs the functions behind your growth — customer support, HR, finance, procurement, project management, marketing, and IT — for growing companies, with outsourcing delivery tailored to how you operate.
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