Engagement length: 3 months
The situation
The client is a UAE-grown hospitality group specialising in affordable luxury halal services, operating across five locations with nearly 1,000 rooms and more than 500 employees. The project was initiated by the owner's investment arm with the aim of strengthening HR practices across the group.
Scope of work
- HR organisational structure and capabilities review
- Policies and procedures audit and development
- Job descriptions and role clarity across all functions
- Grading and compensation framework alignment
- Performance management design, using a balanced scorecard and KPI cascade
- Benchmarking HR practices against industry standards
- Recommendations for HR transformation and governance improvement, with an implementation roadmap and post-project support
What was delivered
- Project enablement: a governance model, project management set-up and reporting framework
- An HR system review evaluating current systems and processes
- Updated and standardised HR policies and procedures
- Clear, structured job descriptions for all roles
- A grading system assessment against a five-factor methodology, with implementation recommendations
- Performance management: balanced scorecard design, KPI cascade and performance operating guidelines
