Engagement length: 12 months
The situation
The client is a leading hospitality player in the UAE, franchisee of an international café chain, operating two outlets with a third on the way and planning to onboard multiple restaurants and coffee shops across the country and internationally. Its total manpower is around 250 full-time and contract staff. The challenge in food and beverage remains a heavy reliance on manpower, with rosters, attendance and high staff turnover — an area where HR technology can offer significant support.
Scope of work
- Consult on the human capital matters arising from the group's growth plan
- Support on the technology front and advise on targets for improvement
- Address the operational load created by rosters, attendance and high turnover
What was delivered
- Consulting on the HR activities already in place
- Support on payroll administration and processing
- Implementation and management of an HR system covering payroll and personnel management, employee and manager self-service, a smartphone application, and time and attendance management
- Fractional HR manager services
- Technology transformation advisory
