Engagement length: 3 months
The situation
The client is an energy and commodities trading entity based out of the DIFC, with extensions across Africa and international markets. It operates a centralised shared services function out of Dubai, in a seamless and fast-paced business where financial accuracy and risk-taking are both central to success. The mandate included digitalising the HR function ahead of a large expansion in Africa, so that new branches would open on a common base for support functions and governance. It is the foundational step towards outsourcing the HR function to Synergi under a BPO model.
Scope of work
- Governance framework design and implementation, covering delegation of authority and HR, procurement and IT policies
- A full revision of the grading system, designed and implemented
- Digitalisation of the HR function ahead of expansion into Africa
- A common base for support functions and governance, set from headquarters
What was delivered
- Job descriptions designed and implemented
- HR strategy and organisational design
- HR policies and procedures: recruitment and selection, compensation and benefits, travel, vacation and leave, performance management, employee relations, disciplinary action, separation and termination, working hours and attendance, employment agreement and NDA templates, and joining formalities
- A procurement policy and an information technology policy
- A delegation of authority for the group
- An HRMS deployed to manage HR activities in the UAE and across Africa
