Engagement length: Since 2024
The situation
The client is a UAE-based organisation in its early growth phase, operating in Abu Dhabi. The business was building its organisational structure and lacked dedicated HR resources and systems. It sought a seasoned partner to establish the HR function with expert, confidential and responsive support.
Scope of work
- HR operations: payroll administration, employee lifecycle, policies and an HR helpdesk
- Recruitment and talent acquisition: end-to-end hiring from sourcing and screening through to onboarding
- Risk and compliance: regulatory monitoring, policy creation, internal controls and adherence tracking
- IT and systems: HRMS and business-application set-up, plus software and licence support
- Procurement: supplier onboarding, purchase requisition and PO processing, and source-to-pay execution
- A single accountable engagement lead coordinating every function under the client's own governance and delegation of authority
What was delivered
- HR policies and procedures, with payroll run on agreed cycles against an SLA
- A recruitment pipeline and successful placements across priority roles
- A risk and compliance framework, registers, and periodic compliance reports for management oversight
- Consolidated service reporting across HR, recruitment, risk and compliance, and IT
- Vendor onboarding and PR/PO transactions processed within agreed SLAs, with a maintained supplier master and procurement records
