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Business Process Outsourcing in the GCC

Synergi runs finance, HR, procurement, marketing and technology functions for organizations across the Gulf, from a business incepted in the UAE with delivery centres both onshore and offshore.

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Abu Dhabi skyline across the water

Markets

One back office across several Gulf entities

Groups operating across the GCC rarely have one back office. They have several: an entity in the UAE with its own payroll, a subsidiary in another market on a different system, a branch run out of a spreadsheet, and a group finance team reconciling all of it at the end of every month.

Synergi consolidates that work into one function with one set of processes, one service catalogue and one accountable lead, without moving anyone's legal entity or waiting for a group-wide ERP programme to finish first.

The company was incepted in the UAE and has grown across the Gulf since, with delivery running from centres both onshore and offshore. That matters for cost, and it matters more for time zones and language.

Work is delivered as consulting, manpower augmentation or full business process outsourcing, and the majority of engagements use more than one of the three.

The Kuwait City skyline across the water from a seafront promenade

Multi-entity by default

A Gulf group is normally several legal entities in several jurisdictions, and a back office designed for one of them does not survive the second. Our operating models start from that assumption rather than discovering it in month three.

A hand ticking through a handwritten checklist

Consolidation without disruption

Functions move across on a dated plan, one at a time, against service levels agreed before anything is transferred. Nobody has to stop running the business to reorganise the business.

What we run

Six functions, run across the Gulf

Every line below is delivered as consulting, manpower augmentation or full outsourcing. Most engagements use more than one.

Showing Human Resources.

Industries

Sectors we work in across the Gulf

Private Equity, Family Offices & Holdings

Shared services, portfolio reporting, governance, and specialist operating support for investment firms and diversified holdings.

Semi-government & Public Sector

Compliant HR, payroll, procurement, technology, and back-office delivery for government-linked and public-sector organizations.

Financial Services

Payroll outsourcing, compliance, secure data handling, finance operations, and reporting for financial services and banking organizations.

Energy, Agriculture & Manufacturing

Procurement, inventory, finance, and operational support for energy, agriculture, automotive, and manufacturing businesses.

Real Estate & Construction

Lead generation, document processing, project coordination, and back-office support across development and property portfolios.

Retail, Hospitality & Healthcare

Customer care, order management, returns, patient support, medical record management, and billing for service-led operators.

Showing Private Equity, Family Offices & Holdings.

Why Synergi

Why Companies Choose Synergi

Synergi is more than just an outsourcing provider; we are a trusted partner to businesses across the region and beyond. By combining international standards with regional expertise, we help keep business processes secure, efficient, and compliant.

A rocky hill above white houses on a street in Muscat, Oman

Experience across multiple Gulf markets

Regional context informs how teams, controls, and delivery models are designed.

A hand writing figures and a chart into a planner

Customized outsourcing strategies

Each operating model is shaped around the organization, its maturity, and its priorities.

Hands going through a printed compliance form at a meeting table

Compliance with UAE and Gulf regulations

Governance and local requirements are built into processes and delivery controls.

Workers silhouetted on scaffolding, in black and white

Flexible operations that grow with your business

Consulting, manpower augmentation, and BPO can scale as requirements change.

Showing reason 1: Experience across multiple Gulf markets.

Questions

Questions we are asked about outsourcing in the GCC

Can one shared services function serve entities in several GCC countries?
Yes, and that is usually the point. The processes and the service catalogue are common; what stays local is whatever the jurisdiction genuinely requires. Deciding which is which is part of the design engagement rather than an assumption made before it.
Do you deliver onshore or offshore?
Both, and the split is a design decision rather than a default. Location strategy is one of the outputs of the assessment, weighed against cost, time zone, language and the sensitivity of the work.
Which engagement types do you offer?
Three: consulting, manpower augmentation, and full business process outsourcing. They are frequently combined, for example consulting to design a function and outsourcing to run it once it exists.
We already have an ERP programme running. Should we wait?
Usually not. Process and operating-model work is what makes an ERP programme land properly, and doing it first tends to shorten the programme rather than delay it.
Which functions can you take on?
Six: human resources, accounting, procurement, marketing, technology and AI and project management, individually or as one combined function.
Do you work with a specific country?
We publish a page for each market where we have genuine delivery experience — today the United Arab Emirates and Saudi Arabia. The rest of the GCC is served by the same teams from those offices.

Where we work

Our other markets

Make the work behind You

Make the work behind growth easier to run.

Synergi runs the functions behind your growth — customer support, HR, finance, procurement, project management, marketing, and IT — for growing companies, with outsourcing delivery tailored to how you operate.

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