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Industries We Serve
Real Estate
Energy
Technology
Alternative Investments
Healthcare
Hospitality
Financial Services
Travel & Tourism
Automotive & Trading
Public Sector
Real Estate
Energy
Technology
Alternative Investments
Healthcare
Travel & Tourism
Hospitality
Financial Services
Automotive & Trading
Public Sector
Case Studies
Payroll outsourcing for multiple semi- government entities
CLIENT TYPE
Part of Mubadala Group, Solutions Plus mandated Synergi to manage all payroll activities for several of Mubadala’s verticals; mainly the engagement is focused on one of the world's largest renewable energy investor and a driver of the energy transition, Masdar.
SCOPE OF PROJECT
Managing Payroll and Compensation Operations for circa more than 750 Full-time Resources across the different verticals of Mubadala in the UAE ensuring accurate and timely compensation . This includes managing the entire payroll lifecycle, from initiation to posting, while ensuring compliance with UAE labor laws and organizational policies.
The Process is running on Oracle E-Business Suite HRMS solution with little or no involvement from other stakeholders in the process.
Strategic scope includes creation of a Center of Excellence (CoE) focused on process enhancement and providing subject matter expertise (SME) within the organization. The CoE will drive continuous improvement, standardization, and best practices in payroll and compensation operations increasing internal efficiency across departments.
DELIVERABLES
- Regular and ad-hoc End to End Payroll Process Management
- Process Improvement
- Compliance Assurance
- Payroll audits
- Management of staff Compensation elements and queries
- Centre of Excellence management
- Employees Services Management
Governance & Procurement framework design
CLIENT TYPE
The client is a UAE-based organization in its early growth phase, operating in Abu Dhabi. The business is building its organizational structure and lacks dedicated HR resources and systems. The client sought a seasoned partner to establish HR functions with expert, confidential, and responsive support. Awqaf Capital is an Investment Fund part of the Endowment authority of Abu Dhabi, with a particular focus on increasing and preserving value for its clients.
SCOPE OF PROJECT
Synergi was mandated to design and implement a comprehensive Governance and Procurement Framework, tailored to meet the organization's needs and expectations. This framework was focused on ensuring compliance, enhancing operational efficiency and establishing a standardized procurement process aligned with best practices.
DELIVERABLES
- Delegation of Authority (DoA): Established clear guidelines for delegation of authority within the procurement process, ensuring proper decision-making and accountability at each level.
- Committees' charters: Designed charters for Audit and Compliance, Investments and Remuneration Committees
- Procurement Policies and Governance: Designed a full set of procurement policies and governance structures to guide the client in its procurement activities.
- Procurement Process and Workflows: Developed streamlined procurement processes and workflows to ensure clarity, efficiency, and consistency across all procurement activities.
- Standardization of Procurement Templates: Created standardized templates for various procurement activities, ensuring alignment with industry best practices and increasing operational efficiency.
- Legal and Regulatory Compliance: Ensured that the procurement framework was fully compliant with legal, regulatory and internal standards, minimizing risk and promoting best practices including Procurement Contracts.
HR Business Process Outsourcing “BPO” for a Semi-government Entity
CLIENT TYPE
The client is a UAE-based organization in its early growth phase, operating in Abu Dhabi. The business is building its organizational structure and lacks dedicated HR resources and systems. The client sought a seasoned partner to establish HR functions with expert, confidential, and responsive support. Awqaf Capital is an Investment Fund part of the Endowment authority of Abu Dhabi, with a particular focus on increasing and preserving value for its clients.
SCOPE OF PROJECT
Synergi was engaged to provide comprehensive HR Business Process Outsourcing (BPO) services. Following a “Build, Operate and Transfer model”, the engagement aimed to support organizational development and HR management, including:
DELIVERABLES
- Assessment, HR readiness, policy drafting (Phase 1), data setup, and HRMS deployment
- Organizational manning, continued policy rollout (Phase 2), and KPI framework
- Final policy refinement (Phase 3), incentive scheme design, and long-term planning
- The engagement enabled the client to establish a scalable HR foundation aligned with organizational goals.
HR Business Process Outsourcing “BPO” in the F&B sector
CLIENT TYPE
Em Sherif Café currently operates in 11 countries across the Middle East, Europe, and Africa. The brand offers a high-end experience that blends tradition with contemporary flair. Synergi is the partner of ADIHH, the Franchisee of “Em Sherif Café” chain in the UAE which operates 2 outlets (and 3rd one on the way).
SCOPE OF PROJECT
ADIHH is a leading Hospitality player in the UAE with a plan to onboard multiple restaurants and coffee shops across the country and internationally. As part of their growth, Synergi was entrusted to consult on their Human Capital related matters as well as support on the technology front and advise on potential targets for improvement specifically for their brand “Em Sherif Café”. ADIHH has a total manpower composed of Full-time and contractors equal to 250 staff members. The challenge in the F&B remains heavy reliance on Manpower with rosters, attendance, high turnover of staff . HR Technology could bring significant support to the operations by offering a high-end solutions facilitating management for the team in place.
DELIVERABLES
- Consult on HR activities in place
- Support on Payroll Administration and Processing
- Implementation and management of an HR System for staff
- Fractional HR Manager services
- Technology transformation advisory
Shared Services assessment, design & implementation
CLIENT TYPE
Energy & Commodities trading entity based out of DIFC with extensions across Africa and international markets. Petrodex is a Powerhouse in supply and trading of commodities and energy in Africa. With a centralized shared services function based out of Dubai (UAE), Petrodex operates a seamless and fast-paced business where financial accuracy and risk taking are key elements of su
SCOPE OF PROJECT
- Synergi has been engaged to partner with Petrodex ensuring that the right modus operandi is in place with regards to Shared Services. More specifically, Synergi supported on the Governance Framework design and implementation (Delegation of Authority, HR, Procurement and IT policies). In parallel, a full revision of the Grading system design and implementation was completed.
- The mandate included digitalization the HR function ahead of a large expansion in Africa which will ensure a systematic approach while opening new branches, with a common base for support functions and governance, coming from the Headquarters.
- This is the foundational step towards outsourcing the HR function to Synergi in a Business Process Outsourcing “BPO” model.
DELIVERABLES
- Job Descriptions design and implementation
- HR Strategy & Organizational Design
- HR policies and Procedures (Recruitment & Selection Policy, Compensation & Benefits Policy, Travel Policy, Vacation & Leave Policy, Performance Management Policy, Employee Relations Policy, Disciplinary Action Policy, Separation and Termination of Service, Working Hours and Attendance, Employment Agreement & NDA Templates, Employee Joining Formalities)
- Procurement Policy
- Information Technology Policy
- Delegation of authority for the Group
- Menaitech HRMS system to manage HR activities in the UAE but also across Africa
Our Clients